Privacy Policy

Privacy Policy

Effective date: August 17, 2026

ChillCrown ("we", "our", "us") is committed to protecting your personal information. This policy explains how we collect, use, and share data when you visit our store.

Jurisdiction: Switzerland

Information We Collect

When you visit our store, we automatically collect:

  • Browser and device information
  • IP address
  • Pages viewed and referring URLs

    • When you make a purchase or register, we collect:

  • Name and contact information
  • Billing and shipping address
  • Payment information (processed securely by our payment provider; we do not store card details)
  • Order history

    • How We Use Your Information

    We use your information to:

  • Process and fulfil orders
  • Send transactional emails (order confirmation, shipping updates)
  • Provide customer support
  • Improve our store and services
  • Send marketing communications (only with your explicit consent)

    • Sharing Your Information

    We do not sell your personal data. We share data only with:

  • Shopify — our ecommerce platform (see shopify.com/legal/privacy)
  • Shipping carriers — to fulfil your order
  • Payment processors — to process your payment securely
  • Email service provider — to deliver order and marketing emails (only with consent)

    • Cookies

    We use cookies to power essential store functions (cart, checkout), analytics, and (with consent) retargeting ads. You can control cookies in your browser settings.

    Your Rights

    Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing at any time
  • Lodge a complaint with your local data protection authority

    • To exercise these rights, contact us at team@chillcrown.com.

    Data Retention

    We retain order data for as long as required by tax and accounting regulations in Switzerland, and for as long as necessary to provide support.

    Contact

    ChillCrown — team@chillcrown.com — Switzerland