Shipping policy

Shipping Policy

Effective date: August 17, 2026

ChillCrown aims to deliver your order promptly and transparently.

Processing Time

Orders are processed within 1–3 business days of payment confirmation. You will receive a confirmation email with tracking details once your order ships.

Shipping Costs

  • United States and European Union (all 27 member states): shipping is free on every order. There is no minimum and no threshold to reach. The price shown on the product page is the price at checkout.
  • Everywhere else: shipping is calculated at checkout based on your delivery address and the selected method.

    • Estimated Delivery Times

    Delivery estimates are shown at checkout and are not guaranteed. Actual delivery times depend on your location, carrier capacity, and any customs processing required.

    International Orders

    For international shipments, the customer is responsible for any customs duties, import taxes, or fees levied by the destination country. ChillCrown is not responsible for delays due to customs processing.

    Tracking

    A tracking link is emailed when your order ships. If you have not received tracking details within 5 business days of your order confirmation, contact us at team@chillcrown.com.

    Lost or Damaged Shipments

    If your order arrives damaged, please contact us at team@chillcrown.com within 7 days of receipt with photos of the damage. We will arrange a replacement or refund at our discretion.

    ChillCrown is not liable for packages marked as delivered by the carrier.

    Contact

    ChillCrown — team@chillcrown.com — Switzerland