Refund Policy

Refund Policy

Effective date: August 17, 2026

ChillCrown wants you to be completely satisfied with your purchase.

Returns

We accept returns within 30 nights of the delivery date. Items must be unused, in their original packaging, and in re-sellable condition.

To initiate a return, contact us at team@chillcrown.com with your order number and reason for return.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are processed to your original payment method within 5–10 business days.

We do not refund original shipping costs unless the item arrived damaged or defective.

Exchanges

We replace items only if they are defective or damaged. Contact team@chillcrown.com to arrange an exchange.

Non-Returnable Items

  • Items returned more than 30 nights after delivery
  • Items showing signs of use or damage caused by the customer

    • Shipping Costs for Returns

    Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a tracked shipping method; ChillCrown is not responsible for lost return shipments.

    Contact

    ChillCrown — team@chillcrown.com — Switzerland